Legal

ultrabet Privacy Policy

Last updated: June 2025. This Privacy Policy describes how ultrabet collects, uses, stores, and protects the personal information of players on our platform, with specific reference to the Philippines market.

1. What information do we collect?

When you register or use the ultrabet platform, we collect several categories of personal data in order to provide and maintain our services. The types of information we may collect include:

  • Account information: Full name, date of birth, email address, username, and password when you register an account.
  • Identity verification data: Government-issued ID or supporting documents when requested for account verification under applicable regulations.
  • Payment information: Philippine Peso transaction records, deposit and withdrawal history, and payment method identifiers used when funding your account via local banks or e-wallets such as GCash and PayMaya. We do not store full card numbers or sensitive financial credentials directly.
  • Device and browser data: IP address, device type, operating system, browser version, and session timestamps collected automatically when you access the platform.
  • Usage data: Pages visited, games played, bet history, session duration, and interaction patterns on the platform.
  • Communications: Messages sent to our support team, including any attached documents or screenshots you provide.

2. Why do we use your data?

ultrabet uses the personal information we collect for specific, lawful purposes related to the operation of the platform and the delivery of services to players in the Philippines. These purposes include:

  • Creating and managing your account, and verifying your identity as required
  • Processing deposits and withdrawals in Philippine Peso through trusted local payment providers
  • Delivering game services and ensuring correct account balances are maintained
  • Providing customer support and responding to account-related queries
  • Detecting and preventing fraud, unauthorized account access, and money laundering
  • Complying with applicable laws and regulatory requirements in the Philippines
  • Improving platform performance based on aggregated, anonymized usage patterns
  • Sending service-related communications, such as account updates or security alerts

We do not use your personal data for unsolicited marketing without your explicit consent, and we do not sell your data to unaffiliated third parties for advertising purposes.

3. Cookies and tracking technologies

ultrabet uses cookies and similar tracking technologies to operate the platform reliably and improve the user experience. A cookie is a small data file placed on your device when you visit a website.

We use the following types of cookies:

  • Essential cookies: Required for the platform to function, including maintaining your login session and remembering your preferences during a visit.
  • Performance cookies: Help us understand how players navigate the platform, which pages are most visited, and where errors occur, so we can make targeted improvements.
  • Security cookies: Used to detect and prevent fraudulent activity and protect your account during each session.

Most browsers allow you to manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain features of the ultrabet platform.

4. Data storage and security

Your personal data is stored on secured servers. ultrabet applies industry-standard security measures including encryption in transit (TLS/HTTPS), access controls, and regular security reviews to protect your information from unauthorized access, alteration, or disclosure.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Account data is typically retained for the duration of your active account and for a reasonable period thereafter, in accordance with legal record-keeping requirements that may apply to gaming platforms in the Philippines.

While we take meaningful steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for logging out of sessions on shared devices.

5. Sharing data with third parties

ultrabet does not sell your personal information to third parties. We may, however, share specific data with trusted service providers who assist in operating the platform, under strict data processing agreements. These may include:

  • Payment processors and local Philippine financial service providers used for deposits and withdrawals in PHP
  • Identity verification and anti-fraud service providers
  • Game software suppliers who deliver content on the platform
  • Technical infrastructure providers such as hosting and security services

We may also disclose information to regulatory bodies, law enforcement, or government agencies where required by applicable Philippine law or in response to a valid legal request. In such cases, we disclose only what is legally required and take steps to notify affected users where permitted.

6. Your rights and minor protection

As a user of the ultrabet platform, you have the following rights regarding your personal data:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You may request that inaccurate or incomplete information be corrected.
  • Deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
  • Restriction: You may request that we limit the processing of your data in certain circumstances.
  • Objection: You may object to specific uses of your data, such as direct marketing communications.

To exercise any of these rights, please contact our support team. Contact details are listed on the FAQ page. We will respond to valid requests within a reasonable timeframe.

Protection of minors: ultrabet does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account, we will close that account and delete the associated data promptly. If you believe a minor has used the platform, please contact our support team immediately.

7. Policy updates and how to reach us

ultrabet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. The revised version will be published on this page with an updated date. We encourage you to review this policy periodically. Continued use of the platform after any update constitutes acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please visit the FAQ page for support contact details. Our team will handle your inquiry with care and respond as promptly as possible.

For a full overview of your rights and obligations on the platform, please also review our Terms and Conditions and Responsible Gaming pages.

Have questions about your data or account?

The FAQ covers common queries about privacy, account management, and payments. You can also log in to review or update your account details directly.

Visit FAQ Member Login